Privacy Policy
SMS Privacy Policy
At Crossroad Counseling Services, LLC (“we,” “us,” or “our”), we are committed to safeguarding your privacy and maintaining the confidentiality of your information. This Privacy Policy and Terms & Conditions outlines how we collect, use, and share personal information, and governs the use of our website, SMS communications, and services. By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.
What personal information is collected: We collect personal and service-related information from users when they interact via SMS communications. This includes: Name, email address, Phone numbers and SMS opt-ins.
How We Collect Information: Information is collected when you sign up for our services, subscribe to SMS messages, fill out forms on our website, or interact with us via customer service. SMS consent is obtained via opt-in messages when you subscribe to receive text communications. Service-related information is collected through forms, consultations, or when you provide it to us during service delivery.
How We Use and Share Your Information
A. Use of Information:
We use the information we collect for the following purposes:
● To provide, maintain, and improve our services.
● To communicate with you, including via SMS. These messages may include scheduling appointments and appointment reminders (if you opt in).
● To process transactions and handle customer inquiries.
B. Sharing Information:
We are committed to safeguarding your personal information. Your personal information is never shared without your consent, except as required by law or for essential services. We do not share your personal information with third parties for marketing purposes. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes
SMS TERMS OF SERVICE
By opting into SMS notifications through a web form or any other medium, you agree to receive text messages from Crossroad Counseling Services, LLC. These messages include appointment reminders, product updates, and responses to general inquiries. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out
SMS Terms and Conditions
By providing your phone number, you consent to receive text messages from Crossroad Counseling Services, LLC related to appointments, scheduling, and service updates. Message frequency may vary.
Standard message and data rates may apply. You can opt out at any time by replying STOP or request help by replying HELP, calling (888) 244.244-6119, or emailing crossroadcounselingservices@gmail.com.
Messages are confidential and used only for client support purposes. Crossroad Counseling Services does not share or sell your personal information. Do not use text messaging for emergencies—call 988 or local emergency services if immediate help is needed.